Belmond Mount Nelson Hotel
VerifiedConcierge / Bellman
Cape Town, City BowlPermanent
4.1(3)
Pay
R8 500/month + tips
Job description
Belmond Mount Nelson Hotel, Cape Town's iconic pink palace and one of Africa's legendary grand hotels, is looking for a Concierge/Bellman to join our guest experience team. Belmond guests are global travellers who expect nothing short of perfection. Our concierge team is their guide to Cape Town, from Table Mountain hikes to the best local fish braai and everything between. Responsibilities: • Guest arrivals, luggage handling, and hotel orientation • Personalised recommendations: restaurants, experiences, itineraries • Booking tickets, transfers, and tours • Delivering items to rooms and responding to guest requests • Maintaining the front entrance and lobby presentation Requirements: • Previous luxury hotel or concierge experience • Outstanding knowledge of Cape Town and surrounds • Warm, proactive personality • Professional grooming and conduct • Clean driver's licence (occasional guest transfers) Tips from appreciative Belmond guests are substantial.
Posted 19 June 2026
Company overview
Size
201–500 employees
Location
Cape Town, City Bowl
Industry
Luxury Hotel
The Belmond Mount Nelson Hotel, affectionately known as 'The Nellie', is Cape Town's most storied grand hotel, operating since 1899. Painted in its trademark dusty pink and set in 9 acres of manicured gardens, The Mount Nelson is a Cape Town institution that has hosted Winston Churchill, John Lennon, Nelson Mandela, and countless heads of state. Under the Belmond brand (LVMH), the property operates to the very highest international luxury standards with an extraordinary heritage.
View full company profile →Belmond Mount Nelson Hotel ratings
4.1
3 reviews
Work-life balance
3.4
Culture & values
Belmond Mount Nelson Hotel benefits
Medical aidProvident fundBelmond global hotel discountsHeritage hotel experienceLVMH group learning programmesStaff mealsAfternoon tea experience for staff
Employee reviews
Anonymous
Waiter · Current · 2025-12
R8 000/month + tips
Pros: The heritage of The Nellie is extraordinary, you serve afternoon tea in the same gardens that Churchill once walked. Tips from the international luxury clientele are excellent. Belmond's global training programme is world-class.
Cons: The expectation of perfection is absolute, as it should be at this price point. The traditional hotel atmosphere requires a particular type of service sensibility that takes time to develop.